TripAdvisor names Singapore Airlines the best airline in the world; Southwest Airlines is number one in the U.S.
These air carriers are taking customer service to new heights.
Singapore Airlines was named the best airline in the world by TripAdvisor’s 2018 Travelers’ Choice Awards released on Monday, and Southwest Airlines landed the top spot in the U.S.
The travel booking site’s biggest Travelers’ Choice Awards selected the 69 airlines that are going above and beyond by using an algorithm to crunch customer reviews of hundreds of airlines worldwide over the past year. It also expanded the honors to recognize the best airlines in seven global regions (Asia, Europe, North America, Latin America, South Pacific & Oceana, Africa & Indian Ocean and the Middle East) and to name the top airlines in service classes, including international first class, business class, premium economy and economy.
And Singapore Airlines emerged the clear winner overall, landing Best International First Class and Best Economy service provider, as well as soaring high as the the number one airline in the world. According to one highlighted TripAdvisor reviewer: “I flew from Sydney to Singapore in business class. The food was the best I have had in the last 10 years.”